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Policies & Billing Information

Payment
We kindly ask that our patients make payment in full on the day of service. We accept Visa, Mastercard, debit, cash and with valid forms of identification, personal cheques*. For large or extensive treatment plans we have several financial options available. We would be happy to arrange for our Treatment Coordinator Becky to discuss these with you.

2% monthly interest is charged on overdue accounts after 30 days.

*N.S.F cheques are subject to a $25.00 service charge and once one has been recorded then we will not longer be able to offer that method of payment.

Insurance
We know the world of insurance can be complicated and confusing, but not to worry, Our dedicated business desk team is hear to help you with any questions you may have.

We offer electronic filing of your claim form to the Insurance companies that feature this option. Please note: we are a non assignment office, as we do not accept payment directly from the Insurance companies in the majority of situations.

Cancellation & Rescheduling
If you are unable to attend an upcoming appointment, we request the courtesy of two business days notice to change or cancel a scheduled appointment. If you will be delayed for your appointment please call ahead so we may let our staff know.

Patient’s Responsibilities
There are more than 30,000 dental plan contracts in Ontario, and each one is a little different from the next. As a smart consumer, you should make it your job to understand the details of your dental plan. You are also responsible for making arrangements for payment to your dentist for the dental care received.

Dentist’s Responsibilities
Your dentist, in accordance with the Regulated Health Professions Act and applicable regulations, will give you information on available treatment options appropriate to address your dental care needs, regardless of the nature and extent of your dental plan coverage.

How Your Dentist Helps You With Your Dental Plan
Sometimes additional information may be requested by your plan administrator in order to ensure that the treatment is covered by your plan. In such cases the plan administrator will write to you and ask you to obtain the information from your dentist. Your dentist will supply any information you request, but it is your responsibility to provide it to your dental plan administrator. This ensures that your health record remains confidential and your privacy is protected.

Dental plans are designed to help patients pay for their dental treatment. However, not all dental treatments are eligible or fully reimbursable. If your dental treatment is only partially covered, you will have to share in the cost of your dental care.

Remember, you are a partner in your oral health. All treatment and care decisions should be made by you and your dentist based upon your actual needs, aside from your dental plan coverage. Your dental plan is not necessarily a treatment plan!